Refund policy
Eligibility for Returns
Time Frame: Customers can return items within 30 days of receipt.
Condition: Items must be unused, in their original packaging, and in the same condition as received.
Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items
Customized or personalized items
Downloadable software products
Gift cards
Items on sale or clearance
Return Process
Initiate Return: To initiate a return, please contact our customer service at info@paintinize.com with your order number and details of the product you wish to return.
Shipping Instructions: Once your return is approved, we will provide you with a return shipping address and instructions. Please ensure the item is securely packaged to prevent damage during transit.
Return Shipping Costs: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refunds
Inspection: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund within 5 business days.
Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Partial Refunds: Only partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.
Exchanges
Defective or Damaged Items: If you received a defective or damaged item, contact us at info@paintinize.com within 7 days of receipt for a replacement or exchange. We will cover the shipping costs for exchanges due to our error.
Late or Missing Refunds
Check Bank Account: If you haven’t received a refund yet, first check your bank account again.
Contact Credit Card Company: It may take some time before your refund is officially posted.
Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at info@paintinize.com.
International Returns
Customs and Duties: For international returns, customers are responsible for any customs duties or fees. These charges are non-refundable.
Contact Information
For any questions regarding returns or refunds, please contact us at:
o Email: info@paintinize.com
o Phone: 713-999-5262
o Address: 2401 Fountain View Dr, STE 464, Houston TX, 77057
Refunds for Lost or Stolen Packages
Lost Packages: If your package is lost during shipping, please contact us. We will work with the shipping carrier to locate your package or issue a replacement if necessary.
Stolen Packages: Paintinize is not responsible for stolen packages. We recommend ensuring a secure delivery location or opting for signature confirmation.