FAQ

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).

Yes, Firanto touch-up paint can be used on iPhones to fix small scratches and paint damage. Ensure the surface is clean and dry before application.

You can find the color code on your iPhone's original packaging or by contacting Firanto's customer support with
your iPhone's model and year.

Yes, you can use the touch-up paint on any part of your iPhone that has paint damage. Just ensure the surface is clean and dry before application.

Yes, Firanto touch-up paint can be used on other Apple devices, such as iPads and MacBooks, following the same preparation and application steps.

Shaking the paint thoroughly ensures that the pigments and other components are evenly mixed, providing consistent color and texture when applied.

The damaged areas should be dry, clean, and grease-free to ensure proper adhesion of the paint.

Any flaking paint on the edges of a damaged area should be removed to ensure a smooth and even application of the new paint.

1. Preparation: Clean the damaged area with a mild cleaner and ensure it's dry.

2. Unscrew the Cap: Fully unscrew the clear cap of the touch-up pen.

3. Use the Brush or Needle: Use the brush for larger areas or the needle for precision work. Apply the paint in thin layers, allowing each layer to dry before applying the next one.

4. Clear Coat: Once the paint has dried, apply a clear coat for added protection and shine.

The drying time depends on the ambient temperature. Ensure each layer is completely dry before applying the next one. It's best to wait at least 24 hours before using a case or cover.

The number of layers required depends on the paint coverage area and the desired finish.

Allowing each layer to dry completely prevents mixing of wet layers, ensuring a smooth and even finish.

By removing any flaking paint, ensuring the surface is dry and clean, and applying the paint in even layers, you can achieve uniform coverage.

If the paint does not provide adequate coverage, additional layers can be applied, allowing each layer to dry fully before applying the next.

If the color doesn't match perfectly, you can try blending the paint with the surrounding area using a fine brush. If the mismatch is significant, you may need to consult a professional for touch-up services.

Yes, you can use the touch-up paint on your iPhone case if it has paint damage. Follow the same preparation and application steps as for the iPhone itself.

Store the touch-up paint pen in a cool, dark place. Ensure the clear cap is tightly closed to prevent the paint from drying out.

If you get paint on your hands, wash them immediately with soap and water. For stubborn paint, use a hand cleaner or acetone.